Last Updated: [Insert Date]

Welcome to Irwin Tools (“we,” “our,” or “us”). These Terms and Conditions govern your use of tools-irwin.com (the “Site”) and all purchases made through it. By accessing our Site and making purchases, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our Site is intended for professional and DIY users seeking high-quality tools. You must be at least 18 years old to make purchases. We reserve the right to refuse service to anyone.

1.2 Intellectual Property

All content on this Site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our professional-grade tools including clamps, cutters, drill bits, and hand tools. However, slight variations in color or appearance may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We may limit quantities and discontinue products without notice.

2.3 Intended Use

Our tools are designed for professional and appropriate DIY use. Misuse may void warranties and create safety hazards.

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email. Your order constitutes an offer to purchase which we may accept or decline.

3.2 Pricing

Prices are in USD and subject to change. We verify prices during processing – if an error occurs, we’ll contact you before processing.

3.3 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. You represent that you have authorization to use your payment method.

3.4 Sales Tax

Applicable sales tax will be added to orders shipped within the United States.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping: For orders over $50 via EMS, 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing. We ship worldwide except to some Asian and remote regions.

4.2 Delivery Issues

You must inspect shipments immediately. Report damaged/missing items within 48 hours to [email protected] with photos of the damage and packaging.

5. Returns and Refunds

5.1 Return Policy

You may return unused, unopened items in original packaging within 15 days of delivery. Proof of purchase is required.

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Opened/used Drill Bits & Accessories
  • Opened Knives & Blades
  • Opened personal protective equipment
  • Any item showing signs of use

5.3 Return Process

Email [email protected] with your order number and reason for return. We’ll provide return instructions within 2 business days. Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds are processed within 5-10 business days after we receive and inspect your return. Credit card refunds may take 1-2 billing cycles to appear.

6. Warranties and Liability

6.1 Product Warranties

Many of our tools come with manufacturer warranties. Please check individual product documentation for details.

6.2 Limitation of Liability

To the maximum extent permitted by law, Irwin Tools shall not be liable for any indirect, incidental, or consequential damages arising from product use or Site access. Our total liability for any claim shall not exceed the purchase price of the product.

6.3 Proper Tool Use

You agree to use all tools according to manufacturer instructions and safety guidelines. Irwin Tools is not responsible for injuries or damages resulting from misuse.

7. General Provisions

7.1 Governing Law

These Terms shall be governed by California law without regard to conflict of law principles.

7.2 Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

7.3 Severability

If any provision is found invalid, the remaining provisions remain in full effect.

7.4 Contact Information

For questions about these Terms:

Email: [email protected]
Mail: Irwin Tools, 2848 Harrison Street, San Francisco, CA 94143, United States

8. User Responsibilities

8.1 Account Security

If you create an account, you’re responsible for maintaining its confidentiality and all activities under it.

8.2 Prohibited Conduct

You agree not to:

  • Use the Site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with Site operation
  • Provide false information

8.3 Compliance with Laws

You’re responsible for complying with all local laws regarding online purchases and tool importation.